Benjamin J Grunwald. Business Phone System. March 01st , 2018.
When looking at business phone systems, few look at the scalability of the system and whether it will meet their future needs. As a business grows, there will be a need to add additional extensions as well as phone lines coming in to adequately support the daily call volume. Buying a phone system today that won t support the business tomorrow will only lead to more expense later on down the line.
It s an extremely dynamic and competitive industry that I work in but business telecommunications and the business phone plans associated with them are subjected to a number of myths and stereotypes that I often find amusing. The purpose of this article is to clear up some of the misconceptions associated with business phone plans and to hopefully encourage you to believe that there is a better solution out there so that you can start utilising your business mobile phones and your small business phone system more confidently and more productively.
This is why it is essential that the phone system that you purchase today be able to accommodate any potential growth that you anticipate in the next 5 to 7 years. Often, the cost of telephony equipment is at its least expensive with the purchase of a brand-new system. This is because many phone system vendors offer lower introductory prices to entice business owners to purchase their equipment. Once the contract is signed, regular prices will generally apply. Because of this, it makes sense to take advantage of the lower prices when initially purchasing a business phone system. There will be more money paid out in the beginning, but this will offer greater savings in the long term.
Playing announcements that callers will hear gives the business a professional image and allows the customer to choose where they want to be routed. Since most announcements consist of a wave file, you need to be sure that the phone system has enough storage space to accommodate the number of wave files needed for your business. In more complex routing, callers will often hear multiple announcements with different purposes. As an example, you might have a main greeting, a greeting that callers hear when they are on hold, and a greeting that they hear when they call after hours. If each of these greetings is different for different departments, depending on the number of departments you could easily use all of the available space. As your business grows, you can anticipate adding different departments where more announcements space might be needed.
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