Business Phone System. Monday , April 23rd , 2018 - 23:11:04 PM
For VoIP traffic, you ll need to make sure that both your network and PBX can handle the expected call volume. There are special considerations for VoIP beyond the telephony aspect. The network will also need to be scaled out in the event of future growth and your current network configuration and utilization should be taken in to account anytime you anticipate a greater need for network bandwidth. Nothing will kill voice quality more than contention for bandwidth on the network and it s imperative that a network assessment be completed prior to VoIP s implementation.
What sort of calling patterns do your staff make- Is it best to have your staff chained to a desk or is it better to have them out of the office and in front of clients? Unified communications mean you can have your staff doing what they should be doing but still being contactable.
When speaking about scalability, it s important to estimate how many extensions you re going to need in the future. This is particularly important for smaller businesses where the owner might be tempted to buy a smaller system with a limited number of users. If the particular system purchased can only accommodate up to 20 users, clearly it won t be able to handle any reasonable business expansion. To gain true value, always add an extra number of extensions to accommodate this future growth. Even if you decide not to purchase licensing for extra extensions, you must ensure that the system can be upgraded in the future.
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