Business Phone System. Tuesday , April 24th , 2018 - 03:02:04 AM
Virtual PBXs are more than just phone systems.The benefits that businesses are achieving with them are far reaching. Especially since the infrastructure of a company can remain the same while simultaneously re-branding its image, increasing its efficiency and enhancing customer service.
Buying a new phone system for your business is not as easy as it sounds. It is not just the handsets on your desk. There are a number of factors that you need to think about and this article outlines 9 of them. Before you make a purchase of any business system you need to consider all of the points that I mention. If you dont, you could end up with an expensive system that does not actually suit your needs.
Playing announcements that callers will hear gives the business a professional image and allows the customer to choose where they want to be routed. Since most announcements consist of a wave file, you need to be sure that the phone system has enough storage space to accommodate the number of wave files needed for your business. In more complex routing, callers will often hear multiple announcements with different purposes. As an example, you might have a main greeting, a greeting that callers hear when they are on hold, and a greeting that they hear when they call after hours. If each of these greetings is different for different departments, depending on the number of departments you could easily use all of the available space. As your business grows, you can anticipate adding different departments where more announcements space might be needed.
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