Benjamin J Grunwald. Business Phone System. March 13th , 2018.
As a business begins to enjoy growth, its needs will also necessitate larger expenditures and more sophisticated solutions to handle a growing number of tasks. Though often overlooked by many business owners, a business phone system is a very important platform that has a direct effect on how a business performs. If you choose the right system, you can easily enjoy the benefits of speed and efficiency. Fail to pick a right phone system and you just might find yourself losing customers left and right.
For VoIP traffic, you ll need to make sure that both your network and PBX can handle the expected call volume. There are special considerations for VoIP beyond the telephony aspect. The network will also need to be scaled out in the event of future growth and your current network configuration and utilization should be taken in to account anytime you anticipate a greater need for network bandwidth. Nothing will kill voice quality more than contention for bandwidth on the network and it s imperative that a network assessment be completed prior to VoIP s implementation.
Another consideration with business phone systems is the number of phone lines coming in. Smaller systems typically have single lines that come in to a trunk group. This trunk group would allow one call per line and depending on the number of calls you anticipate processing each day, you would be limited to the number of single lines coming in to the phone system. Ask your vendor about the ability of the business phone system to interface with T-1 circuits. T-1 circuits are more expensive than an individual single-line, however they can accommodate up to 23 calls at the same time. If the phone system purchased cannot accommodate T-1 s, then you are limited to multiple single lines. Depending on the number of single lines needed, the cost of individual lines could be more than one T-1.
This business phone system should normally not be purchased from those vendors who have a background in data networking as they may sell "VoIP only" system. Such a purchase may increase costs unnecessarily when a hybrid / traditional VoIP system may be found to be more suitable.
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