Benjamin J Grunwald. Business Phone System. March 20th , 2018.
When speaking about scalability, it s important to estimate how many extensions you re going to need in the future. This is particularly important for smaller businesses where the owner might be tempted to buy a smaller system with a limited number of users. If the particular system purchased can only accommodate up to 20 users, clearly it won t be able to handle any reasonable business expansion. To gain true value, always add an extra number of extensions to accommodate this future growth. Even if you decide not to purchase licensing for extra extensions, you must ensure that the system can be upgraded in the future.
A business is also able to evaluate how it handles customer calls and inquiries. A virtual phone system has online management functions that allow a company to perform analytics in the area of call handling. Reports can be generated showing how efficient a business is in its call management practices and could provide the business owner with the necessary insight to make changes. Reports can be exported from the system that captures pertinent call data for further analytical purposes. A business can identify areas for improvement with this added capability.
Playing announcements that callers will hear gives the business a professional image and allows the customer to choose where they want to be routed. Since most announcements consist of a wave file, you need to be sure that the phone system has enough storage space to accommodate the number of wave files needed for your business. In more complex routing, callers will often hear multiple announcements with different purposes. As an example, you might have a main greeting, a greeting that callers hear when they are on hold, and a greeting that they hear when they call after hours. If each of these greetings is different for different departments, depending on the number of departments you could easily use all of the available space. As your business grows, you can anticipate adding different departments where more announcements space might be needed.
This is why it is essential that the phone system that you purchase today be able to accommodate any potential growth that you anticipate in the next 5 to 7 years. Often, the cost of telephony equipment is at its least expensive with the purchase of a brand-new system. This is because many phone system vendors offer lower introductory prices to entice business owners to purchase their equipment. Once the contract is signed, regular prices will generally apply. Because of this, it makes sense to take advantage of the lower prices when initially purchasing a business phone system. There will be more money paid out in the beginning, but this will offer greater savings in the long term.
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