Benjamin J Grunwald. Business Phone System. March 12th , 2018.
If you run a small business you may or may not know the advantages of a good phone system. You might tell yourself that you don t really need it because of the extravagant costs that are involved. If you haven t shopped around lately to see what new services are available, you may be surprised in what you find. A PBX telephone system is extremely expensive and should only be used by larger companies who can afford the better technology. However, now there is hosted PBX, or Internet PBX, depending on the term you like best.
Playing announcements that callers will hear gives the business a professional image and allows the customer to choose where they want to be routed. Since most announcements consist of a wave file, you need to be sure that the phone system has enough storage space to accommodate the number of wave files needed for your business. In more complex routing, callers will often hear multiple announcements with different purposes. As an example, you might have a main greeting, a greeting that callers hear when they are on hold, and a greeting that they hear when they call after hours. If each of these greetings is different for different departments, depending on the number of departments you could easily use all of the available space. As your business grows, you can anticipate adding different departments where more announcements space might be needed.
When a company invests in a virtual PBX system, it is also investing in a brand new marketing program. Having a toll free phone number and a professional greeting enable a business to promote itself as established, structured, and organized. The first impression many customers get is from a business s phone system. These advanced features make sure that impression is a good one.
Like needed space for announcements, the space for voicemails should be able to meet the needs of the business without the danger of running out of available space. Although this rarely happens, there are situations where even smaller companies receive a lot of voicemails in any one given day. This can quickly take up a lot of hard drive space so the space allotted for voicemails needs to be adequate for today s volume as well as any anticipated volume in the future. This is yet another reason why careful planning is needed when deciding on an appropriate business phone system.
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